We are seeking a compassionate and dedicated Direct Support Professional to join our team. The ideal candidate will support individuals with daily living activities, ensuring their safety, comfort, and well-being. This role is essential in helping our clients maintain their independence and dignity. This position requires excellent interpersonal skills, patience, and a genuine desire to support those in need.

**Key Responsibilities:**

- Assist clients with personal hygiene, including bathing, dressing, grooming, and other daily activities.

- Aid in mobility and transportation, including helping clients move around safely.

- Support meal preparation and ensure clients follow dietary guidelines.

- Monitor and document clients' health, noting any changes in physical or mental conditions.

- Provide companionship and engage clients in meaningful activities to promote emotional and mental well-being.

- Assist with light housekeeping tasks to maintain a clean and safe environment for clients.

- Administer medications as prescribed and maintain accurate records of medication schedules.

- Communicate effectively with clients, their families, and healthcare providers regarding care plans and any concerns.

**Qualifications:**

- High school diploma or GED required.

- Certification in CPR and first aid is preferred.

- Previous experience in a caregiving role or similar environment is an advantage.

- Strong communication and interpersonal skills.

- Ability to handle sensitive information with confidentiality.

- Physical stamina and the ability to assist clients with mobility needs.

- Patience, empathy, and a passion for supporting individuals in need.

**Why Join Us?**

- Competitive salary and benefits package.

- Opportunity to make a meaningful impact in individuals' lives.

- Continuous training and development opportunities.

- Supportive and inclusive work environment.

If you are a caring and dedicated individual passionate about making a difference, we would love to hear from you. Apply today to join our team as a Direct Support Professional and help enhance the quality of life for our clients.

Responsibilities

• Assist individuals with daily living activities, including personal hygiene, grooming, dressing, and mobility support.
• Provide support with meal preparation, feeding assistance, and light housekeeping as needed.
• Offer companionship and encourage engagement in daily routines and activities.
• Monitor and report changes in physical condition, behavior, or needs to the appropriate supervisor or care team.
• Support medication reminders or other routine care tasks within the scope of role and applicable guidelines.
• Maintain a clean, organized, and safe care environment.
• Follow care plans, safety procedures, and instructions from supervisors or care coordinators.
• Document services provided and communicate updates accurately and professionally.

Qualifications

• Previous experience in personal care, caregiving, home care, or a related support role preferred.
• Ability to provide respectful, patient, and compassionate care.
• Strong communication and interpersonal skills.
• Ability to follow directions, maintain confidentiality, and work independently.
• Physical ability to assist with routine care tasks, mobility support, and light household duties.
• Reliable transportation and punctuality.
• Ability to adapt to changing needs while maintaining professionalism.

Preferred Attributes

• Positive attitude and a genuine commitment to helping others.
• Attention to detail and strong observational skills.
• Ability to build trust and maintain a calm, supportive presence.
• Experience working with individuals of varying ages or care needs.

What We Offer

• Meaningful work that makes a real difference in the lives of others.
• Supportive team environment with opportunities to learn and grow.
• Competitive compensation based on experience and responsibilities.
• Flexible scheduling options may be available depending on client needs.

Equal Opportunity Statement

We are committed to creating an inclusive and respectful workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, age, disability, veteran status, or any other protected characteristic.

Responsibilities

• Assist with activities of daily living, including bathing, grooming, dressing, toileting, and mobility support as directed in the care plan.
• Provide support with meal preparation, feeding assistance, and light household tasks to maintain a safe and comfortable environment.
• Offer companionship, emotional support, and encouragement while respecting each individual’s preferences and routine.
• Assist with medication reminders, appointment support, and other non-clinical care tasks as assigned.
• Support community participation, errands, and transportation assistance when applicable and authorized.
• Observe and report changes in condition, behavior, or environment to the appropriate supervisor or care team member.
• Maintain accurate documentation and follow established care plans, safety guidelines, and confidentiality requirements.
• Promote a respectful, safe, and inclusive environment at all times.

Qualifications

• Compassionate, reliable, and able to provide respectful personal care to individuals with varying needs.
• Strong communication and interpersonal skills.
• Ability to follow directions, care plans, and safety procedures.
• Physical ability to perform tasks that may include standing, lifting, bending, and assisting with mobility, as appropriate.
• Basic reading, writing, and documentation skills.
• Prior experience in home care, assisted living, caregiving, or a related setting is preferred.
• Ability to maintain privacy and handle sensitive information with professionalism.

Preferred Attributes

• Patient, empathetic, and attentive to individual needs.
• Flexible and able to adapt to changing schedules or care requirements.
• Committed to promoting independence and dignity for those receiving support.

What We Offer

• Opportunity to make a meaningful difference in the lives of others.
• Supportive team environment and clear care expectations.
• Training and ongoing development, depending on role requirements.
• Potential for flexible scheduling based on client needs and availability.

Additional Information

We are an equal opportunity employer and welcome applicants from all backgrounds. Employment is contingent upon meeting any applicable background check, reference, and role-specific requirements.

Position Summary 

Elite Personal Care is a growing waiver service organization providing home- and community-based services, including Structured Family Caregiving, to individuals who require support to live safely and successfully in their homes and communities. 

We are seeking an experienced, highly organized, and compliance-focused HR Manager to lead the agency’s Human Resources operations in a highly regulated Medicaid waiver environment. The ideal candidate will possess exceptional knowledge of Indiana Medicaid HCBS requirements, waiver-program operations, employee credentialing, personnel-file compliance, recruitment, onboarding, employee relations, and regulatory readiness. 

The HR Manager will be responsible for overseeing the full employee life cycle while serving as a subject matter expert for workforce compliance. This position will ensure employees and caregivers meet applicable qualifications and ongoing requirements, personnel records remain complete and audit-ready, required screening and training are maintained, and HR practices support the agency’s operational, clinical, and regulatory obligations. 

The HR Manager works collaboratively with Operations, Clinical, Scheduling, Payroll, Compliance and Executive Leadership to proactively identify workforce and compliance risks, implement corrective action, and maintain a strong culture of accountability, professionalism, confidentiality, and quality. 

Key Responsibilities 

HR Department Leadership & Team Management 

• Provide day-to-day leadership, direction, and oversight of the Human Resources function. 

• Establish clear expectations, priorities, workflows, and performance standards for HR activities. 

• Recruit, onboard, train, mentor, coach, and develop HR team members as applicable. 

• Maintain consistent, professional, and legally compliant HR practices across the organization. 

• Serve as the primary escalation point for complex employee, credentialing, compliance, and personnel matters. 

• Partner with Executive Leadership to develop workforce strategies that support organizational growth and service quality. 

Indiana Medicaid Waiver & HCBS Compliance 

• Maintain exceptional working knowledge of Indiana Medicaid Home- and Community-Based Services (HCBS) waiver requirements applicable to the agency’s services, including Structured Family Caregiving. 

• Remain current on FSSA, OMPP, IHCP, DDRS, waiver, managed-care, and applicable Indiana Administrative Code requirements affecting employees, caregivers, personnel records, and service delivery. 

• Monitor changes in waiver rules, provider standards, personnel requirements, documentation requirements, and regulatory guidance and communicate operational impacts to leadership. 

• Ensure HR processes support compliance with applicable provider standards, including requirements concerning direct-care staff, documentation of qualifications, maintenance of personnel records, personnel policies, and quality assurance. 

• Maintain audit readiness and coordinate HR responses to regulatory, payer, Medicaid, waiver, and internal audits. 

• Develop and implement corrective action plans when personnel or compliance deficiencies are identified. 

• Serve as an internal subject matter expert regarding workforce-related waiver compliance questions and escalated issues. 

Recruitment, Credentialing & Onboarding 

• Oversee recruitment and hiring processes for direct-care employees, caregivers, and administrative staff. 

• Ensure applicants meet position-specific qualifications before employment or assignment. 

• Oversee completion and verification of required background checks, screenings, employment documentation, credentials, licenses, certifications, and other required qualifications. 

• Establish standardized onboarding processes that ensure employees are not placed into service before all applicable requirements are satisfied. 

• Coordinate required orientation, training, competency, and compliance documentation. 

• Maintain systems for tracking employee credentials, expirations, renewals, training, and other ongoing requirements. 

• Identify and resolve missing or incomplete onboarding documentation before it creates operational or compliance risk. 

Personnel Records & Audit Readiness 

• Maintain complete, accurate, confidential, and audit-ready personnel files for all employees and applicable caregivers. 

• Establish and monitor personnel-file checklists and quality-control processes to identify missing, expired, or incomplete documentation. 

• Conduct routine personnel-file audits and document findings, corrective actions, and completion dates. 

• Ensure personnel records contain required documentation of qualifications, training, screenings, employment actions, and other applicable requirements. 

• Develop standardized HR forms, checklists, policies, procedures, and job aids. 

• Ensure records are maintained securely and in accordance with applicable confidentiality and record-retention requirements. 

• Prepare personnel documentation and reports requested during audits, surveys, investigations, and compliance reviews. 

Employee Relations & Performance Management 

• Manage employee relations matters professionally, consistently, and in accordance with agency policy and applicable employment requirements. 

• Guide supervisors and managers through performance management, coaching, corrective action, disciplinary processes, and employee concerns. 

• Conduct or support investigations into employee complaints, policy violations, workplace concerns, and other personnel matters. 

• Maintain appropriate documentation of performance issues, disciplinary actions, investigations, and employment decisions. 

• Promote accountability while maintaining a respectful, professional, and supportive workplace culture. 

• Partner with leadership to identify workforce trends, turnover concerns, performance issues, and opportunities for improvement. 

Training, Education & Workforce Compliance 

• Oversee required employee training and continuing education processes. 

• Monitor completion of mandatory training and ensure documentation is maintained in personnel files. 

• Develop and coordinate training related to agency policies, compliance expectations, employee responsibilities, confidentiality, documentation, and waiver-service requirements. 

• Identify recurring training deficiencies and implement corrective education or retraining. 

• Maintain awareness of regulatory changes that require updates to employee training or competency processes. 

Structured Family Caregiving Workforce Support 

• Develop and maintain HR processes specific to the workforce supporting Structured Family Caregiving and other applicable waiver services. 

• Ensure applicable caregiver relationships, employment status, qualifications, and documentation are accurately maintained. 

• Coordinate with Operations and Compliance regarding caregiver eligibility, required documentation, training, personnel records, and ongoing compliance. 

• Understand the unique workforce and documentation considerations associated with Structured Family Caregiving and legally responsible individuals. 

• Support audit readiness related to caregiver qualifications, personnel documentation, and service-delivery requirements. 

Policies, Procedures & Process Improvement 

• Develop, implement, review, and maintain HR policies and procedures that align with organizational needs and applicable regulatory requirements. 

• Evaluate HR workflows and identify opportunities to improve efficiency, accuracy, compliance, and employee experience. 

• Implement standardized processes that reduce onboarding delays, missing documentation, expired credentials, and preventable compliance findings. 

• Maintain HR compliance calendars, tracking systems, and internal controls. 

• Participate in agency initiatives involving growth, technology, quality improvement, compliance, and operational development. 

Reporting, Metrics & Cross-Departmental Collaboration 

• Develop and monitor HR and workforce KPIs, including recruitment activity, time-to-fill, turnover, onboarding completion, credentialing status, training compliance, personnel-file compliance, and other relevant measures. 

• Prepare reports and recommendations for Executive Leadership. 

• Collaborate closely with Clinical, Operations, Scheduling, Payroll, Compliance, and leadership to resolve workforce issues. 

• Proactively identify HR issues that may affect staffing, service delivery, compliance, payroll, or organizational performance. 

• Maintain confidentiality when handling sensitive employee, participant, and organizational information. 

Required Qualifications 

• Minimum of 5 years of progressive Human Resources experience, with significant experience in Medicaid waiver services, HCBS, developmental disabilities, behavioral health, home health, or another highly regulated healthcare environment. 

• Demonstrated, hands-on experience working with Indiana Bureau of Developmental Services (BDS) requirements and compliance standards. 

• Demonstrated experience working with CARF accreditation standards, including preparation for CARF surveys, maintaining accreditation-related documentation, and addressing findings or corrective action requirements. 

• Strong working knowledge of Indiana Medicaid waiver regulations and the regulatory requirements applicable to HCBS providers and Structured Family Caregiving. 

• Prior experience maintaining personnel records and workforce documentation to meet BDS, CARF, Medicaid, waiver, and other applicable regulatory or accreditation standards. 

• Experience participating in or preparing for BDS reviews, CARF surveys, Medicaid audits, state surveys, or other regulatory/accreditation reviews. 

Preferred Qualifications 

• Bachelor’s degree in Human Resources, Healthcare Administration, Business Administration, or related field. 

• Professional HR certification such as SHRM-CP, SHRM-SCP, PHR, or SPHR. 

• Extensive prior experience with Indiana Medicaid HCBS waiver providers. 

• Previous experience with Structured Family Caregiving, Adult Family Care, Health & Wellness, PathWays, TBI, CIH, or Family Supports waiver services. 

• Experience interpreting Indiana Administrative Code and FSSA/OMPP/IHCP/DDRS provider requirements. 

• Experience preparing an organization for state, Medicaid, payer, accreditation, or other regulatory audits. 

• Experience developing personnel-file audit systems, compliance dashboards, and corrective action plans. 

• Experience in a rapidly growing home- and community-based healthcare organization. 

Key Skills & Competencies 

• Indiana Medicaid HCBS & Waiver Compliance 

• Structured Family Caregiving Workforce Knowledge 

• Human Resources Leadership 

• Personnel File Compliance & Audit Readiness 

• Recruitment, Credentialing & Onboarding 

• Employee Relations & Investigations 

• Performance Management & Corrective Action 

• Background Checks & Employee Screening 

• Training & Competency Management 

• Policy & Procedure Development 

• Regulatory Monitoring & Interpretation 

• Compliance Risk Identification 

• Process Improvement & Workflow Optimization 

• HR Reporting & KPI Management 

• Confidentiality & Professional Judgment 

• Cross-Departmental Collaboration 

• Organizational & Time Management 

• Attention to Detail & Accuracy 

Work Environment & Expectations 

The HR Manager is expected to maintain a high level of professionalism, accountability, confidentiality, and regulatory awareness while managing sensitive employee and participant information. This position requires the ability to work effectively in a fast-paced and growing waiver-services environment, prioritize competing demands, lead through change, identify compliance risks, and maintain a strong focus on employee quality, operational excellence, and regulatory compliance. 

Elite Personal Care is an equal opportunity employer and is committed to providing a supportive, professional, and inclusive workplace for all employee.

Position Summary 

Elite Personal Care (EPC) is a growing waiver service organization providing home- and community-based services, including Structured Family Caregiving, to individuals who require support to live safely and successfully in their homes and communities. 

We are seeking an experienced, highly analytical, detail-oriented, and compliance-driven Compliance Manager to oversee the organization’s regulatory compliance program in a highly regulated Medicaid waiver environment. This position requires exceptional hands-on knowledge of Indiana Bureau of Developmental Services (BDS) requirements, CARF accreditation standards, Indiana Medicaid HCBS requirements, waiver-provider regulations, quality assurance, and regulatory survey readiness. 

The Compliance Manager will be responsible for developing, implementing, monitoring, and continuously improving EPC’s compliance systems. This individual will serve as a primary subject matter expert and internal resource for BDS, CARF, Medicaid, waiver, and other applicable regulatory requirements, ensuring that policies, documentation, personnel practices, service-delivery processes, and quality systems remain compliant and audit-ready. 

The Compliance Manager will work closely with Executive Leadership, HR, Clinical, Operations, Scheduling, Billing, and other departments to identify risks, conduct internal audits, investigate concerns, develop corrective actions plans, monitor remediation, and maintain a culture of continuous compliance and quality.  

Key Responsibilities 

Compliance Program Leadership 

• Lead and oversee EPC’s organization-wide compliance program for Medicaid waiver and HCBS services. 

• Develop, maintain, and continuously improve compliance policies, procedures, controls, monitoring tools, and internal audit processes. 

• Serve as the primary internal subject matter expert for BDS, CARF, Indiana Medicaid HCBS, waiver, and applicable state and federal compliance requirements. 

• Establish compliance priorities, monitoring schedules, internal controls, and reporting processes in collaboration with Executive Leadership. 

• Identify emerging regulatory risks and communicate their operational impact to leadership. 

BDS & Indiana Waiver Compliance 

• Maintain exceptional working knowledge of Indiana BDS requirements, DDARS policies, HCBS waiver standards, and applicable Indiana Administrative Code requirements. 

• Monitor compliance with requirements applicable to EPC’s waiver programs and services, including Structured Family Caregiving. 

• Maintain awareness of changes issued by FSSA, BDS/DDARS, OMPP, IHCP, managed-care entities, and other applicable regulatory authorities. 

• Ensure required provider, employee, caregiver, participant, service, and operational documentation is maintained and readily available. 

• Coordinate responses to BDS reviews, provider monitoring, regulatory requests, and other compliance inquiries. 

• Track findings, deficiencies, corrective actions, due dates, responsible parties, and completion status. 

CARF Accreditation & Survey Readiness 

• Maintain a strong working knowledge of CARF accreditation standards applicable to EPC’s services and operations. 

• Serve as a primary organizational resource for CARF accreditation readiness, documentation, evidence collection, and survey preparation. 

• Develop and maintain systems that keep EPC continuously survey-ready rather than preparing only immediately before an accreditation survey. 

• Conduct routine internal reviews against applicable CARF standards and identify gaps before they become survey findings. 

• Coordinate collection and organization of policies, procedures, records, performance data, quality-improvement documentation, personnel documentation, and other evidence required for accreditation. 

• Coordinate responses to CARF findings, recommendations, and corrective action requirements and monitor completion. 

Audits, Monitoring & Quality Assurance 

• Develop and execute a comprehensive internal audit and compliance-monitoring schedule. 

• Conduct routine audits of personnel files, service documentation, participant records, training records, credentials, policies, incident documentation, and other areas of regulatory risk. 

• Document findings clearly, assign corrective actions, establish deadlines, and monitor remediation through completion. 

• Conduct follow-up audits to verify that corrective actions were effective and sustainable. 

• Prepare compliance dashboards, reports, trend analyses, and recommendations for Executive Leadership. 

Regulatory Surveys, Audits & Investigations 

• Coordinate EPC’s preparation for BDS reviews, CARF surveys, Medicaid audits, payer audits, state reviews, and other regulatory inspections. 

• Serve as a central point of coordination for compliance-related document requests and survey preparation. 

• Organize and maintain audit-ready records and evidence. 

• Assist with or lead internal investigations involving allegations of policy violations, regulatory noncompliance, abuse or neglect concerns, documentation deficiencies, or other compliance matters, as appropriate. 

• Ensure regulatory findings are communicated to the appropriate leaders and corrective actions are completed within required timeframes. 

Policies, Procedures & Regulatory Updates 

• Develop, review, update, and maintain compliance policies and procedures to reflect current regulatory and accreditation requirements. 

• Monitor regulatory and accreditation changes and evaluate their impact on EPC operations. 

• Translate complex regulatory requirements into practical policies, workflows, checklists, and staff expectations. 

• Maintain version control and documentation demonstrating that required policies and procedures are current and implemented. 

Training & Compliance Education 

• Develop and coordinate compliance education for employees, caregivers, supervisors, and leadership. 

• Provide training regarding BDS requirements, CARF expectations, waiver compliance, documentation standards, participant rights, incident reporting, confidentiality, and agency policies. 

• Monitor completion of required compliance training and maintain appropriate documentation. 

• Identify recurring compliance deficiencies and recommend targeted education or retraining. 

Incident Management & Risk Reduction 

• Monitor compliance-related incidents, complaints, grievances, reportable events, and other identified risks. 

• Ensure incidents are routed, documented, investigated, escalated, and resolved according to applicable requirements and agency policy. 

• Analyze incident trends to identify opportunities for prevention and system improvement. 

• Partner with Clinical, Operations, HR, and leadership to develop and monitor risk-reduction strategies. 

Cross Departmental Collaboration 

• Work closely with HR to ensure personnel practices and employee files meet BDS, CARF, Medicaid, waiver, and agency requirements. 

• Partner with Clinical and Operations to ensure service-delivery practices and documentation meet applicable standards. 

• Collaborate with Billing and other administrative departments to identify compliance risks that may affect claims, documentation, or service delivery. 

• Provide leadership with timely escalation of significant compliance concerns. 

Required Qualifications 

• Minimum of 5 years of progressive compliance, quality assurance, healthcare operations, regulatory, or related experience in a highly regulated healthcare or human-services environment. 

• Demonstrated, hands-on experience with Indiana Bureau of Developmental Services (BDS) requirements, provider standards, reviews, and compliance processes. 

• Demonstrated, hands-on experience with CARF accreditation standards, survey preparation, evidence management, corrective actions, and ongoing accreditation readiness. 

• Significant experience with Indiana Medicaid HCBS waiver services and waiver-provider regulatory requirements. 

• Previous experience with Structured Family Caregiving and/or other Indiana waiver services strongly preferred. 

• Experience conducting internal audits, compliance reviews, quality assurance activities, and corrective action plans. 

• Experience preparing organizations for regulatory surveys, accreditation surveys, Medicaid audits, BDS reviews, or similar external reviews. 

• Strong understanding of Indiana Administrative Code, FSSA/BDS/DDARS policies, Medicaid requirements, and applicable provider standards. 

• Exceptional attention to detail and ability to identify subtle compliance deficiencies and systemic risks. 

• Strong analytical, investigative, organizational, communication, and problem-solving skills. 

• Ability to maintain confidentiality and exercise sound judgment when handling sensitive participant, employee, and organizational information. 

Preferred Qualifications 

• Bachelor’s degree in Healthcare Administration, Business Administration, Compliance, Public Health, Human Services, or a related field. 

• Professional compliance, quality, healthcare, or accreditation certification. 

• Previous experience leading a CARF accreditation cycle from preparation through survey response and corrective action. 

• Previous experience directly managing BDS provider reviews, monitoring, or corrective action processes. 

• Experience developing organization-wide compliance programs, audit schedules, dashboards, and quality-improvement systems. 

• Experience with multiple Indiana Medicaid waiver programs, including CIH, Family Supports, Health & Wellness, PathWays, TBI, or related services. 

• Experience working with Structured Family Caregiving and other HCBS service models. 

Key Skills & Competencies 

• Indiana BDS & DDARS Compliance 

• CARF Accreditation & Survey Readiness 

• Indiana Medicaid HCBS & Waiver Compliance 

• Structured Family Caregiving Knowledge 

• Regulatory Monitoring & Interpretation 

• Internal Auditing & Compliance Monitoring 

• Quality Assurance & Continuous Improvement 

• Corrective Action & Remediation 

• Risk Identification & Mitigation 

• Regulatory Survey & Audit Preparation 

• Policy & Procedure Development 

• Incident Review & Investigation 

• Compliance Training & Education 

• Documentation & Evidence Management 

• Data Analysis & Compliance Reporting 

• Cross-Departmental Collaboration 

• Confidentiality & Professional Judgment 

• Exceptional Attention to Detail 

Work Environment & Expectations 

The Compliance Manager is expected to maintain a high level of professionalism, independence, accountability, confidentiality, and regulatory awareness. This position requires an individual who is comfortable challenging processes when necessary, asking difficult compliance questions, identifying risk before it becomes a finding, and holding departments accountable for timely corrective action. 

The successful candidate must be able to operate as a trusted compliance partner to leadership while maintaining sufficient independence to identify and escalate concerns. Because EPC operates in a highly regulated waiver-services environment, the Compliance Manager must remain current with BDS, CARF, Medicaid, waiver, and other applicable requirements and maintain the organization in a continuous state of audit and survey readiness. 

Elite Personal Care is an equal opportunity employer and is committed to providing a supportive, professional, and inclusive workplace for all employees.